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PROJECT BRIEF
The Szczecin City Hall, pursuing the vision of an information society, has been providing e-services through dedicated platforms such as e-Urząd, Geoportal, and e-Deklaracje for over 20 years. However, the development of modern technologies has increased the demand for more advanced solutions that would enable access to e-services through a single, integrated platform.
The Portal Mieszkańca app meets this need by offering residents quick access to current financial information, payment-related documents, and personalized services. It provides a secure platform for communication with the city, making it easy to handle various matters online.
What I did:
1. (Desk research) Secondary research
2. Processing & analyzing the data
3. User flow
4. Low fidelity, high fidelity design and prototyping
Integration of various city services tailored to a diverse group of residents
The platform aims to provide residents with quick access to e-services, enabling online payments, submission of electronic forms, and real-time tracking of case statuses. By organizing information thematically, the portal helps residents easily navigate resources related to taxes, civic matters, and social support. It also delivers personalized notifications, engages the community in city processes through surveys and participatory budgeting, and provides access to news and event calendars, helping residents stay informed and connected to city life.
The residents of Szczecin include:
seniors, business owners, and young people.
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